Express Service Advisor


Service
San Marcos, Texas
Anunciado el: 04 de Febrero de 2019

Service Advisor -  

Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up. 

On a typical day, this will include: 

  • Upselling additional services using low pressure, high integrity methods
  • Providing accurate repair/maintenance estimates
  • Adhering to policies on vehicle care and operation
  • Following up on each repair, keeping customers informed of progress, and notifying customers when vehicles are ready for pick up
  • Reviewing and explaining repairs and associated costs with customers
  • Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
  • Maintaining Customer Satisfaction Index (CSI) scores in accordance with dealership standards 

The Rewards:

  • A competitive salary
  • A great working environment where you’ll be supported by a team of professionals
  • Medical, Dental & Vision Insurance
  • 401K Retirement Savings Plan
  • PTO
  • Discounts on vehicle purchases
  • Advancement opportunities for high performers The requirements: 
  • Outstanding customer service skills
  • A positive attitude
  • Previous experience in a similar role would be highly desirable 

About our Dealership

San Marcos Toyota is a family owned and operated business so we put Family Values first in everything we do.  We appreciate our customers and aim to make them customers for life!  We also value community.  We support local business, vendors, suppliers and charitable organizations.  We want to give back to our community and cultivate long term relationships with our neighbors.   Our employees are key to our success and if you share the same values we welcome you to apply!

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