Service Advisor


Service
San Marcos, Texas

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

  • Greet service department customers promptly and courteously—attitude is everything!
  • Listen to customers and clearly translate repair needs to techs
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

  • Health, Vision & Dental Insurance
  • 401k
  • Paid Vacation
  • Paid Holidays
  • Bonuses

About Our Dealership

San Marcos Toyota is a family owned and operated business so we put Family Values first in everything we do.  We appreciate our customers and aim to make them customers for life!  We also value community.  We support local business, vendors, suppliers and charitable organizations.  We want to give back to our community and cultivate long term relationships with our neighbors.   Our employees are key to our success and if you share the same values we welcome you to apply!

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